FAQ'S

At OneSpark, we believe shopping should be simple, stress-free, and reliable. To make things easier, we’ve answered some of the most common questions our customers ask.

Orders & Delivery

Q: How fast will I receive my groceries?
A: All grocery orders are delivered within 60 minutes to your doorstep.

Q: How long does delivery take for appliances, gadgets, and other household products?
A: Household products are delivered within 2 days.

Q: Do you deliver every day?
A: Yes, we deliver 7 days a week, so you can count on us whenever you need.

Payments

Q: What payment methods do you accept?
A: We accept all major payment methods, including credit/debit cards, mobile wallets, and secure online transfers.

Q: Is my payment information safe?
A: Absolutely. We use secure, encrypted payment systems to keep your data protected at all times.

Returns & Refunds

Q: What if I receive a wrong or damaged product?
A: No worries — just reach out to our support team via WhatsApp or email within 24 hours, and we’ll arrange a replacement or refund.

Q: Can I return a product if I change my mind?
A: Yes, most non-grocery items can be returned within 7 days, provided they are unused and in original packaging.

Customer Support

Q: How can I contact OneSpark if I need help?
A: Our team is here for you daily between 7:00 – 21:00.
📧 Email: Admin@theonespark.shop
📱 WhatsApp: +32 467 710 510

Q: Do you offer support outside these hours?
A: While live support is available 7h–21h, you can email us anytime — we’ll respond first thing the next morning.

✨ Still have questions?

Don’t hesitate to contact us. At OneSpark, we’re always here to make your shopping experience simpler, faster, and more convenient.

OneSpark - Making Everyday Life Easier!✨