FAQ'S

At One Spark, we value your trust and are here to assist you with any concerns. Below are quick solutions to your most common questions.

Unknown Charges
Noticed an unfamiliar charge? Contact us immediately at info@onespark.shop, and we’ll resolve it promptly.

Returns & Exchanges
Log into your account, go to 'Order History,' select your order, and follow the steps to request a return or exchange. Ensure items are unused and in original packaging.

Shipping Returns
After approval, use the provided shipping label or a trackable service. Package securely to prevent damage.

Missing Orders in Account
Ensure you're logged into the correct account. Still can’t find it? Contact our support team for help.

Notification Preferences
Customize notifications via email, SMS, or app in 'Account Settings' under 'Notification Preferences.'

Spam & Phishing Protection
Protect your info! Never share personal details via text or email. Report suspicious messages to info@onespark.shop.

Lost or Missing Packages
If your package says "delivered" but isn’t, check with neighbors or contact us for assistance.

Missing Items
Missing something from your order? Let us know your order number and details of the missing items, and we’ll resolve it quickly.

Refunds
Refunds will process to your original payment method after approval. Track refund status in 'Order History.'

Damaged or Incorrect Items
Received a damaged or incorrect item? Initiate a return request via your account, and we’ll ensure a replacement or refund.

Your Privacy
Your information is used solely to enhance your shopping experience. We prioritize your privacy and never sell your data.

For any further questions, reach out to us at info@onespark.shop.
One Spark – Spark That Builds Trust.